FAQs
Everything you need to know about Melanin60 products, shipping, ingredients, returns, and skincare. We’ve answered some of the questions we receive most often. If you don’t see your question here, don’t hesitate to contact us.
What is your processing time?
Our processing time is 24-48 hours. Once processed, you can expect your Melanin60 goodness within 4-7 business days in the U.S.
Do you ship internationally?
Not yet, but very soon!
What shipping carrier do you use?
Because we’d like to be efficient in getting your products on time, we explore all options with USPS, UPS & FedEx at this time.
Is your shipping free?
Yes on all orders $40 or more.
How do you calculate shipping?
Your shipping is calculated based on weight.
What about returns and exchanges?
You may return the item(s) to us within 30 days of your purchase for a full refund or exchange. Items must be returned in original condition and original packaging (manufacturer’s box, plastic bags, etc) accompanied by receipt or proof of purchase. Return shipping costs will be the responsibility of the customer unless the return is the result of an error by us here at Melanin60 Skincare. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.
What forms of payment do you accept?
Apple Pay, Paypal and all major credit/debit cards.
Why don't my products look the exact same as the last order?
Because our products are thoughtfully crafted and made with naturally derived ingredients, slight variations in color, texture, or appearance may occur from batch to batch. These variations are normal and do not affect product quality or performance.
What if something isn't right with my order?
Your satisfaction matters to us. If something isn’t right with your order, contact us within 24 hours of delivery and we’ll work quickly to make it right.
Where are your products produced?
Right here in the U.S., handcrafted with LOVE out of Atlanta.
Are your products suitable for all skin types?
Yes. Our products are formulated for all skin types, including dry, oily, combination, and sensitive skin. Because every person’s skin is unique, we always recommend reviewing the ingredient list and performing a patch test before first use.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat. Always keep lids tightly closed after use to help preserve product quality.
Should I refrigerate my Melanin60 Mist or Exfoliating Pads?
Yes! While it’s not required, we highly recommend storing your Lemon & Aloe Mist and Face & Body Exfoliating Pads in the refrigerator for an extra cooling and refreshing experience. It’s the perfect way to soothe and hydrate your skin after a workout, time in the sun, or a long day.
Is all of your packaging recyclable?
Yes, all of our glass jars are eligible for our recycle program. 99% of our products are distributed in glass jars.
Where can I recycle my jars?
Those details will be available soon.
Why should I recycle my Melanin60 Skincare jars with you?
We package many of our products in glass because it’s durable, reusable, and recyclable. Returning or recycling your jars helps reduce waste and supports our commitment to caring for both people and the planet. Details about our recycling program will be announced soon.
How fresh are your products?
We produce our products in small batches whenever possible to help ensure freshness and quality. Because our products are thoughtfully crafted, slight variations in color or texture may naturally occur from batch to batch.
Are your products FDA approved?
Cosmetic products are not required to receive FDA approval before they are sold. Melanin60 products are thoughtfully crafted in the USA using carefully selected ingredients, and we continuously monitor ingredient safety and current cosmetic regulations.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Why are your skincare routines so simple?
At Melanin60, we believe healthy-looking skin doesn’t have to be complicated. Our products are designed to work together in simple, consistent routines that fit real life, helping you spend less time guessing and more time caring for your skin.